Avaya ACD Agent Release Behavior

[gcollins]

I have a fundemental issue with the behavior of the Avaya 9630 IP Phones where the agent logs into the ACD (both through test phone or manual FAC/Buttons).

It's understood that the feature administration on the G3 is the culprit but I hoping some one has some insight into Avaya feature administration.

The agent logs into the ACD via softphone in an AutoIn mode and is set to a ready status.  The agent can either pick up the handset and release or recieve an internal call and upon release the agent is logged out.  This behavior is mirrored when using FAC codes on the phone.

What are the Avaya settings that will handle the off-hook and release to not affect the Agent login status?

[BenTaylor]

What auto answer settings do you have on the agent loginid?

[gcollins]

On the Avaya the "Auto Answer:" is set to "ACD".

[gcollins]

Ben, Thank you, I just ran a test and set the Auto Answer to "none" and was able to go off hook and back on without losing the login.

Thanks again.