Outbound push preview problem

[cavagnaro]

?? I just wonder why after almost a year you didn't open a support ticket on Genesys or your Genesys supporter...

[amarceau]

Very slow on responding to this... sorry

Here's how to fix the PushPreview from continuing to retrieve records.....

On Annex tab of Campaign Agent Group - Add section:
OCServer
pa-dial-expire = 1200
stale_clean_timeout = 600

That will fix it.  Honestly - I can't remember what the pa-dial-expire explanation was... but this works.  I have PushPreview campaigns running and it will only retrieve the # of records in the Max Queue Size.

You will also need to change the Buffer Sizes (min & max)  In PushPreview, these settings become a percentage and not a # of calls.  I have my setting at

Max Queue Size = 4
Minimum = 100
Maximum = 150

[gcollins]

Yes, I encountered this and it was explained.

Push preview is the only dialing mode where the Outbound interaction can sit in router waiting to be delivered to an agent.  All of the other dialing modes flow with the expectation that OCS will get a result back within a predetermined time frame.  If there is no response the record is marked "stale"

Enginering created a hot fix to handle Push Preview interactions holding in a Business Process/Router to allow for this native OCS behavior to be bypassed/ remedied.

Thank you for the post on the pa-dial-expire; I am sure I will encounter this one again and am not suprised it has not been introduced into the documentation.  This was given to me over 2 years ago.