Hello,
I want to make a new tab in GAD so everytime an agent has to make a call he has to choose what kind of call this is. He has to choose between "customer" and "department". This way we differenciate between calls made to customers and calls made to other departments within the company which don´t use genesys.
Every time the agent makes a call he chooses a radio button and clicks Submit. Can there be a change made so the attached data is changed on "onclick¨event on radio button so he doesn´t have to click submit anymore?
Here is my jsp:[code]<%@page import="java.util.HashMap"%>
<%@page import="java.util.Map"%>
<%@page import="com.genesyslab.ail.AilLoader"%>
<%@page import="com.genesyslab.ail.AilFactory"%>
<%@page import="com.genesyslab.log.Logger"%>
<%@page import="com.genesyslab.ail.Interaction"%>
<%@ page language="java" contentType="text/html; charset=ISO-8859-1"
pageEncoding="ISO-8859-1"%>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">
<title>Insert title here</title>
<%
Logger sLog = Logger.getLogger("custom.jsp.OutboundCall");
AilFactory factory = AilLoader.getAilFactory();
String idInteraction = (String) request.getParameter("idInteraction");
Interaction interaction = factory.getInteraction(idInteraction);
if (request.getParameter("OutboundCall") != null)
{
Map ad = interaction.getAttachedData();
if (request.getParameter("OutboundCall").equals("Customer"))
{
ad.put("call_type", "customer");
}
else
{
ad.put("call_type", "department");
}
interaction.setAttachedData(ad);
}
%>
</head>
<body>
<form method="POST" action="OutboundCall.jsp">
<TABLE border=1>
<tr><td bgcolor=#FF0000>
<input type="radio" name="OutboundCall" value="Customer" CHECKED>Customer
</td></tr>
<tr><td bgcolor=#FF0000>
<input type="radio" name="OutboundCall" value="Department">Department
<input type="hidden" name="idInteraction" value=<%=idInteraction%> >
</td></tr>
</TABLE>
<input value="Submit" type="submit">
</form>
</body>
</html>[/code]
Also woud be awsome to be able to force the user make a choice before making the call.
Thank you!
Mihai
