Transfer when not answer

[anhchien2008]

When i login Agent, incoming call to the system and ringing on Agent, but Agent doesn't answer. Now i want on Agent phone have a buton transfer to other agent?

Thank you

[fnunezsa]

Do you mean that you want to transfer the call to another agent/place/route point if the call is not answer on the agent's extension? If so, please review the RONA functionality where options like agent-no-answer-timeout, agent-no-answer-action and agent-no-answer-overflow specify what to do in such situation.

[anhchien2008]

Thanks for your support.

[b]Do you mean that you want to transfer the call to another agent/place/route point if the call is not answer on the agent's extension? If so, please review the RONA functionality where options like agent-no-answer-timeout, agent-no-answer-action and agent-no-answer-overflow specify what to do in such situation.[/b]

Yes,i want when Agent phone ringing but not answer then press buton to transfer other agent or extension or mobile phone.

[Steve]

If the agent is there to press a button, why don't they just answer the phone?

[cavagnaro]

What about the magic button "NotReady"! Tada!