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Offline Sir_Eidolon

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Measuring short calls
« on: April 20, 2011, 08:31:08 AM »
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Hi there,

I've got a customer that suspects some agents are ending legit calls by releasing shortly after they are established.  How can one measure/isolate these on an agent level?
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Offline Sir_Eidolon

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Re: Measuring short calls
« Reply #1 on: April 20, 2011, 08:55:13 AM »
Should one simply use time range 0-10s, for instance?  I guess one could also capture a KVP for disconnects via GAD.
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