Report layout deactivated on datasourcer

[alamitab]

Hi guys.
I have a problem on my call center with some datasourcers. I've found the report layouts deactivated. From log i've found that the tenants enviroment and resources were deleted. How can i find who or what delete these tenents ?

[sup]Checking Call Center Objects...
Tenant 'Environment' has been deleted!
Marking Tenant Environment as deleted
Tenant 'Resources' has been deleted!
Marking Tenant Resources as deleted
        Verifying Objects for Layout 61 (layout name 'Agent kpi') for tenant 'Resources' ...
Finished Tenant Checking.

Checking Call Center Objects...
        Verifying Objects for Layout 62 (layout name 'Group of Queues Layout') for tenant 'Resources' ...
        Verifying Objects for Layout 63 (layout name 'Group of Agents KPI') for tenant 'Resources' ...
        Verifying Objects for Layout 64 (layout name 'Queue Layout') for tenant 'Resources' ...
        Layout #65 is not active
Finished Object Checking, 2625 Active Objects
StatServer has 0 statistics open
14:02:25.016 Std 05060 Application started
14:02:25.017 Std 05061 Initialization completed
Finished Object Checking, 2625 Active Objects

Checking Call Center Tenants... on Tue Apr 12 14:02:27 2011
        Tenant Environment
        Tenant Resources
New Tenant 'Environment' Detected!
Configuring Default Reports For New Tenant ...Environment
New Tenant 'Resources' Detected!
Configuring Default Reports For New Tenant ...Resources
        Tenant Environment is already in the Database
        Tenant Resources is already in the Database
Creating Default Reports for new tenant...
Creating Default Reports for new tenant...
Finished Tenant Checking.

Checking Call Center Objects...
Schedules for the new tenant have been read
Schedules for the new tenant have been read
        Layout #81 is not active
        Layout #82 is not active
        Layout #83 is not active
        Layout #84 is not active
        Layout #85 is not active
Finished Object Checking, 2625 Active Objects
[/sup]

Thanks.

[tony]

Unfortunately, there is not much of an audit trail with regard to system changes.

Perhaps you would consider installing something, for the future?

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?

TT

[alamitab]

thanks tony

[fnunezsa]

[quote]Unfortunately, there is not much of an audit trail with regard to system changes.[/quote]

I beg to differ with you Tony 

There IS  an audit trail that you can setup in Genesys Management Layer.

Regarding alamitab's problem althought you may not have the feature I'm referring to enabled, maybe you may find something about Tenant/Resources being deleted in Config Server logs.

[tony]

"not much of an audit trail..."

No problems - I understand that you can get some details through logs - just not much...

TT