Challenge

[Tambo]

Perfect!! Tony,

here's the silly question part..............we have CME 7.6 how does Administrator tie in with that as I'm not aware of using Administrator ?!?!?

Tambo

[tony]

Ah... unfortunately, it's only available in later versions...

[quote author=Tambo link=topic=6200.msg27440#msg27440 date=1301427820]
Perfect!! Tony,

here's the silly question part..............we have CME 7.6 how does Administrator tie in with that as I'm not aware of using Administrator ?!?!?

Tambo
[/quote]

[Tambo]

[Tambo]

Right,

here's one that probably isn't possible but what if you could see real time what numbers agents were dialing out to?

so you could see in pulse how many agents were calling out to the same number i.e an admin department !! not very good having 10 agents on outbounds to the same number therefore not taking inbound calls.

not possible ?!?!?

Tambo

[cavagnaro]

Shouldn't that be controlled like one layer up? Planification? Giving the same info to 10 agents then you should expect that at some point all of them will call the same customer or whatever if they don't share their calling info on some DB

[Tambo]

agreed    but can't it be possible to see it real time to say " someone is talking to them we will transfer the call through, take an inbound "  ?