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Author Topic: Detailed Login/Logout Report  (Read 3269 times)

Tony

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Detailed Login/Logout Report
« on: January 01, 1970, 12:00:00 AM »
Does anyone know how to create a detailed Login/Logout report in Brio that will tell you the exact time when an agent logs in and out of the phone in time format HH:MM:SS?

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John Doe

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Detailed Login/Logout Report
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Use the Stat Server tables but I believe Brio is only licensed for CCA.
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    Superglide

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    Detailed Login/Logout Report
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
    Our vendor told us it was included.
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    Zilan

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    Detailed Login/Logout Report
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
    Some details in table "Agent_Login" might help. Somehow my report display both agent current and old on the same row (I'm reusing agent id).
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