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Author Topic: Ringing/Busy calls patched to an agent  (Read 3101 times)

Offline w_vishal

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Ringing/Busy calls patched to an agent
« on: November 28, 2009, 01:07:15 PM »
Hi,

Can anyone please tell me how to stop the Ringing/Busy calls which is getting connected to an agent instead of updating the call_result in OCM as Ringing/busy or no answer.

Thanx.
Vishal.
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Offline cavagnaro

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Re: Ringing/Busy calls patched to an agent
« Reply #1 on: November 28, 2009, 04:20:08 PM »
?? Which PBX? Usually that ringing is from your PBX not Genesys.
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Offline w_vishal

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Re: Ringing/Busy calls patched to an agent
« Reply #2 on: November 30, 2009, 08:01:48 AM »
Hi cava,

Its Avaya S8700.
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