Author Topic: Fault Code 716  (Read 2769 times)

Offline guillote57

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Fault Code 716
« on: November 24, 2009, 04:27:42 PM »
Hi !
anyone knows of this error.
I leave a part of the log to see if I can help.
Thanks

ContactId="00030a4V0MFW9CCC"
    ].
08:47:23.101 Trc 21125 [SvcSrvW-1] <3203> Response: Id=3203|Type=Response|Service=Contact|Method=Identify.
08:47:23.101 Trc 21126 [SvcSrvW-1] <3203> 'Contact.Identify' (request id 3203) [color=red][b]handling duration : 313157 ms[/b][/color].
08:47:23.101 Dbg 21291 [SvcSrvW-1] Thread 'SvcSrvW-1' registers to shutdown notification.
08:47:23.101 Trc 21124 [SvcSrvW-1] <3213> Request (queued for 94047 ms):Id=3213|Type=Request|Service=Contact|Method=Identify.
08:47:23.101 Std 21127 [SvcSrvW-1] <3213> [color=red][b]Third Party error message: Rejecting request because waited too long in queue (request id 3213): 94047 ms.[/b][/color]
[color=red][b]08:47:23.101 Trc 21125 [SvcSrvW-1] <3213> Response: Id=3213|Type=Fault|Service=Contact|Method=Identify|Parameters=[FaultCode="716"|FaultString="08:47:23.101 Server: ContactServer Msg: Server overloaded, request rejected."]|UserData=[].[/b][/color]
08:47:23.101 Trc 21126 [SvcSrvW-1] <3213> 'Contact.Identify' (request id 3213) handling duration : 94047 ms.
08:47:23.101 Dbg 21291 [SvcSrvW-1] Thread 'SvcSrvW-1' registers to shutdown notification.
08:47:23.101 Trc 21124 [SvcSrvW-1] <3214> Request (queued for 74563 ms): Id=3214|Type=Request|Service=Contact|Method=Identify.
08:47:23.101 Std 21127 [SvcSrvW-1] <3214> Third Party error message: Rejecting request because waited too long in queue (request id 3214): 74563 ms.
08:47:23.101 Trc 21125 [SvcSrvW-1] <3214> Response:

Offline René

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Re: Fault Code 716
« Reply #1 on: November 24, 2009, 05:20:08 PM »
Hi,

Error message is kind of self-explaining ;). Your Contact Server is overloaded so new requests coming from Interaction Server are rejected. Reject timeout is configurable - see option "third-party-max-queueing-time".

I would recommend you to check Contact Server database and database server itself as it seems it doesn't work as it should...

R.

Offline guillote57

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Re: Fault Code 716
« Reply #2 on: November 24, 2009, 05:30:35 PM »
thanks rene, by topic screens so quickly, I will make the changes you suggest and I mention how I was
G.