The definition of G3Cause 603.

[hkcw]

Dose any bother know the definition of G3Cause 603? 

AttributeTimeinuSecs 468000
AttributeTimeinSecs 1256780959 (09:49:19)
AttributeReferenceID 1073741829
AttributeCallState 3
AttributeOtherQueue '73013'
AttributeThisQueue '73013'
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '78151'
AttributeOtherDNRole 1
AttributeOtherDN 't11.24'
AttributeThisDNRole 2
AttributeThisDN '73013'
AttributeExtensions [18] 00 01 01 00..
'G3Cause' 603
AttributeCustomerID 'Resources'
AttributeLastTransferOrigDN '81325'
AttributeLastTransferConnID 006901bd7f7376cc
AttributeLastTransferHomeLocation 'TServer_625@c3genesys2'
AttributeFirstTransferOrigDN '81325'
AttributeFirstTransferConnID 006901bd7f7376cc
AttributeFirstTransferHomeLocation

[Fra]

Can you please attach the TServer log covering the whole call?

Fra

[hkcw]

@09:49:19.3750 [ISCC] Debug: Received from connection c3genesys2:3000[452]2
@09:49:19.3750 [ISCC] Trace: Received from server TServer_625@c3genesys2/0/2/2: message ISCCEventAttachedDataChanged
ISCCAttributeUserDataUpdate
'voc_rec_id' '1000E1PR0011'
ISCCAttributeUserDataOperation 0 [00000000]
ISCCAttributeUserData
'Policy_No' ' '
'TPIN' '1'
'Language' '1'
'Survey' 'Y'
'VDN' '78888'
'DOB' '  '
'XferFrom' 'AEE000'
'voc_rec_id' '1000E1PR0011'
ISCCAttributeConnID 006a01bdadc930e0
ISCCAttributeTrackingID 6910889 [006973a9]
@09:49:19.3750 [ISCC] Debug: Origination party:
@ c:006a01bdadc930e0,01753950 @ m:0000000000000000,00000000 p:2 i:000027e1 nw:0000000000000000 t:2
  p:0000000000000000,01753870,00000000 @ c:006a01bdadc930e0,01753950 r:1 c----- n::
  p:0000000000000000,01758530,00000000 @ c:006a01bdadc930e0,01753950 r:2 ------ n::
* p:006a01bdadc930e0,00000000,00000000 @ c:006a01bdadc930e0,01753950 r:2 c---t- n:86016:TServer_625@c3genesys2
@09:49:19.3750 [ISCC] Trace: UserData propagation has been started
@09:49:19.3750 [ISCC] Trace: UserData propagation has been finished
@09:49:19.3750 [ISCC] Debug: Received from connection c3genesys2:3000[452]2
@09:49:19.3750 [ISCC] Trace: Received from server TServer_625@c3genesys2/0/2/2: message ISCCRequestGetCallDataXferService
ISCCAttributeUserData
'voc_rec_id' '1000E1PR0011'
ISCCAttributeConnID 006901bd7f7376cc
ISCCAttributeOriginationDN '81325'
ISCCAttributeReferenceID 6881286 [00690006]
ISCCAttributeDestinationDN '78151'
ISCCAttributeCallDataXferType 1 [00000001]
ISCCAttributeLastTransferHomeLocation 'TServer_625@c3genesys2'
ISCCAttributeLastTransferConnID 006901bd7f7376cc
ISCCAttributeLastTransferOriginationDN '81325'
ISCCAttributeFirstTransferHomeLocation 'TServer_625@c3genesys2'
ISCCAttributeFirstTransferConnID 006901bd7f7376cc
ISCCAttributeFirstTransferOriginationDN '81325'
ISCCAttributeToken ''
ISCCAttributeTrackingID 6910890 [006973aa]
@09:49:19.3750 [ISCC] Debug: Transaction [D6881286] has been created [origin:TServer_625@c3genesys2 controller:TServer_625@c3genesys2 device:78151 resource:]
@09:49:19.3750 [ISCC] Debug: resource 73013 is allocated with access number 73013 from location c3genesys2
@09:49:19.3750 [ISCC] Debug: Send to location c3genesys2
@09:49:19.3750 [ISCC] Trace: Send to server TServer_625@c3genesys2/0/2/2: message ISCCEventCallDataXferService
ISCCAttributeTrackingID 6959057 [006a2fd1]
ISCCAttributeReferenceID 6881286 [00690006]
ISCCAttributeCallDataXferResource '73013'
ISCCAttributeCallDataXferType 1 [00000001]
@09:49:19.3750 [ISCC] Debug: Sent to connection c3genesys2:3000[452]2
** link[1] ** 09:49:19.4530
08 02 80 26 62 96 1C 28 91 A1 25 02 01 02 02 01 95 40 1D 10 02 28 07 70 06 A1 37 33 30 31 33 96 0A 03 80 8B 98 47 01 91 49 06 8C 37 33 30 31 B3
=== parsed message ===
prot_discr = 8
CRV = 8026
MsgType = 98 (FACILITY)

Facility:  serv_discr = 17(q932_suppl)  fac_ie = component_tag = A1(INVOKE)
invoke_id tag: 02, value = 2
operation tag: 02, value = 149(EventReport)
params = q931_tag = 40
list =
Call_Id:  call_id = 10247
Called_Party_Number:  type_plan = 33(natl_ISDN_tel)  address = 73013
Trunk_Group_Id:  direction = 0  group_number = 11  member_number = 24
Specific_Event:  value = 17(Offered)
Domain:  type = 12(VDN)  address = [5] 37 33 30 31 33 '73013'

@09:49:19.4530 [ISCC] Debug: Call is created:
+ c:006a01bdadc9310b,01739ee0 @ m:0000000000000000,00000000 p:0 i:00002807 nw:0000000000000000 t:0
@09:49:19.4530 [ISCC] Debug: Party is added [ssp view]:
@ c:006a01bdadc9310b,01739ee0 @ m:0000000000000000,00000000,0000000000000000 p:1 i:00002807 nw:00000000:0000000000000000 t:0
+ p:017417a0,00000000 @ c:006a01bdadc9310b,01739ee0 r:1 t:1 s:0 n:
@09:49:19.4530 [ISCC] Debug: Party is added:
@ c:006a01bdadc9310b,01739ee0 @ m:0000000000000000,00000000 p:1 i:00002807 nw:0000000000000000 t:0
+ p:0000000000000000,017417a0,00000000 @ c:006a01bdadc9310b,01739ee0 r:1 ------ n::
Calling number: 't11.24' call_type set to: '2'
@09:49:19.4530 [ISCC] Debug: Party is added [ssp view]:
@ c:006a01bdadc9310b,01739ee0 @ m:0000000000000000,00000000,0000000000000000 p:2 i:00002807 nw:00000000:0000000000000000 t:2
  p:017417a0,00000000 @ c:006a01bdadc9310b,01739ee0 r:1 t:1 s:2 n:
+ p:017420a0,017336e0 @ c:006a01bdadc9310b,01739ee0 r:2 t:0 s:0 n:73013
@09:49:19.4530 [ISCC] Debug: Party is added:
@ c:006a01bdadc9310b,01739ee0 @ m:0000000000000000,00000000 p:2 i:00002807 nw:0000000000000000 t:2
  p:0000000000000000,017417a0,00000000 @ c:006a01bdadc9310b,01739ee0 r:1 ------ n::
+ p:0000000000000000,017420a0,017336e0 @ c:006a01bdadc9310b,01739ee0 r:2 ------ n:73013:
@09:49:19.4530 [0] 6.5.306.01 distribute_event: message EventQueued
AttributeTimeinuSecs 453000
AttributeTimeinSecs 1256780959 (09:49:19)
AttributeThisTrunk 720920
AttributeThisQueue '73013'
AttributeOtherDNRole 1
AttributeOtherDN 't11.24'
AttributeThisDNRole 2
AttributeThisDN '73013'
AttributeCustomerID 'Resources'
AttributeDNIS '73013'
AttributeConnID 006a01bdadc9310b
AttributeCallID 10247
AttributeCallType 2
@09:49:19.4530 [ISCC] Debug: ConnectionId is changed (was 006a01bdadc9310b)
@ c:006901bd7f7376cc,01739ee0 @ m:0000000000000000,00000000 p:2 i:00002807 nw:0000000000000000 t:2
  p:0000000000000000,017417a0,00000000 @ c:006901bd7f7376cc,01739ee0 r:1 ------ n::
  p:0000000000000000,017420a0,017336e0 @ c:006901bd7f7376cc,01739ee0 r:2 ------ n:73013:
@09:49:19.4530 [ISCC] Trace: + tep [006901bd7f7376cc:TServer_625@c3genesys2:006901bd7f7376cc]
@09:49:19.4530 [ISCC] Debug: Party is added [tep only party]:
@ c:006901bd7f7376cc,01739ee0 @ m:0000000000000000,00000000 p:2 i:00002807 nw:0000000000000000 t:2
  p:0000000000000000,017417a0,00000000 @ c:006901bd7f7376cc,01739ee0 r:1 ------ n::
  p:0000000000000000,017420a0,017336e0 @ c:006901bd7f7376cc,01739ee0 r:2 ------ n:73013:
+ p:006901bd7f7376cc,00000000,00000000 @ c:006901bd7f7376cc,01739ee0 r:1 ----t- n:81325:TServer_625@c3genesys2
@09:49:19.4530 [ISCC] Trace: Adjusted: message EventQueued
AttributeLastTransferOrigDN '81325'
AttributeLastTransferConnID 006901bd7f7376cc
AttributeLastTransferHomeLocation 'TServer_625@c3genesys2'
AttributeFirstTransferOrigDN '81325'
AttributeFirstTransferConnID 006901bd7f7376cc
AttributeFirstTransferHomeLocation 'TServer_625@c3genesys2'
AttributeUserData [30] 00 01 00 00..
'voc_rec_id' '1000E1PR0011'
AttributeConnID 006901bd7f7376cc
AttributeTimeinuSecs 453000
AttributeTimeinSecs 1256780959 (09:49:19)
AttributeThisTrunk 720920
AttributeThisQueue '73013'
AttributeOtherDNRole 1
AttributeOtherDN 't11.24'
AttributeThisDNRole 2
AttributeThisDN '73013'
AttributeCustomerID 'Resources'
AttributeDNIS '73013'
AttributeCallID 10247
AttributeCallType 2
@09:49:19.4530 [ISCC] Debug: Resource '73013' has been released
PARTIES:
Call_info: call_id 10247, conn_id 006901bd7f7376cc Inbound
VDN=73013
  1) t11.24--(ext), role 1, state (Dialing), Created:1256780959
  2) 73013-Q(int), role 2, state QS+(Queued), Created:1256780959

** link[1] ** 09:49:19.4530
08 02 00 60 64 96 1C 24 91 A1 21 02 01 01 02 01 B0 40 19 10 02 28 07 70 06 A1 37 33 30 31 33 96 0A 02 80 8B 49 06 8C 37 33 30 31 B3
=== parsed message ===
prot_discr = 8
CRV = 60
MsgType = 100 (REGISTER)

Facility:  serv_discr = 17(q932_suppl)  fac_ie = component_tag = A1(INVOKE)
invoke_id tag: 02, value = 1
operation tag: 02, value = 176(Route)
params = q931_tag = 40
list =
Call_Id:  call_id = 10247
Called_Party_Number:  type_plan = 33(natl_ISDN_tel)  address = 73013
Trunk_Group_Id:  direction = 0  group_number = 11  member_number = -1
Domain:  type = 12(VDN)  address = [5] 37 33 30 31 33 '73013'

@09:49:19.4530 [0] 6.5.306.01 distribute_event: message EventRouteRequest
AttributeTimeinuSecs 453000
AttributeTimeinSecs 1256780959 (09:49:19)
AttributeOtherQueue '73013'
AttributeThisQueue '73013'
AttributeOtherDNRole 1
AttributeOtherDN 't11.-1'
AttributeThisDNRole 2
AttributeThisDN '73013'
AttributeCustomerID 'Resources'
AttributeLastTransferOrigDN '81325'
AttributeLastTransferConnID 006901bd7f7376cc
AttributeLastTransferHomeLocation 'TServer_625@c3genesys2'
AttributeFirstTransferOrigDN '81325'
AttributeFirstTransferConnID 006901bd7f7376cc
AttributeFirstTransferHomeLocation 'TServer_625@c3genesys2'
AttributeDNIS '73013'
AttributeUserData [30] 00 01 00 00..
'voc_rec_id' '1000E1PR0011'
AttributeConnID 006901bd7f7376cc
AttributeCallID 10247
AttributeCallType 2
@09:49:19.4530 [ISCC] Debug: Message RequestRouteCall [Request:00004487] is queued
@09:49:19.4530 [ISCC] Debug: Message RequestRouteCall [Request:00004487] is dequeued
@09:49:19.4530 [ISCC] Trace: Sent to tserver [from ISCC:00010000@]: message RequestRouteCall
AttributeThisDN '73013'
AttributeOtherDN '78151'
AttributeReferenceID 1073741829
AttributeConnID 006901bd7f7376cc
ts->route[CRV=1 <=> CRV=60]->link[1]
** ts6.5.306.01[-1] ** 09:49:19.4530
08 00 00 21 08 02 80 60 62 96 1C 19 91 A1 16 02 01 F2 02 01 B7 40 0E 70 06 80 37 38 31 35 31 96 02 03 A0 8A 8A
=== parsed message ===
prot_discr = 8
CRV = 8060
MsgType = 98 (FACILITY)

Facility:  serv_discr = 17(q932_suppl)  fac_ie = component_tag = A1(INVOKE)
invoke_id tag: 02, value = 242
operation tag: 02, value = 183(RouteSelect)
params = q931_tag = 40
list =
Called_Party_Number:  type_plan = 0(unknown)  address = 78151
User_Entered_Code:  type = 32(Type_ToneDetector)  timeout = 10(undefined)  data = [1] 0A

@09:49:19.4530 [ISCC] Debug: Message [Request:00004487] is deleted
** link[1] ** 09:49:19.4680
08 02 00 60 5A 96 1C 0F 91 A1 0C 02 01 F2 02 01 B9 40 04 08 02 81 B2
=== parsed message ===
prot_discr = 8
CRV = 60
MsgType = 90 (RELEASE COMPLETE)

Facility:  serv_discr = 17(q932_suppl)  fac_ie = component_tag = A1(INVOKE)
invoke_id tag: 02, value = 242
operation tag: 02, value = 185(RouteEnd)
params = q931_tag = 40
list =
Cause:  code_std_loc = 1(CCITT_PubNetLocUsr)  cause = 50(C_FACUNSUB)

link[1]->routeCRV[0x0060 <=> 0x0001]->ts
@09:49:19.4680 [0] 6.5.306.01 distribute_response: message EventRouteUsed
AttributeTimeinuSecs 468000
AttributeTimeinSecs 1256780959 (09:49:19)
AttributeReferenceID 1073741829
AttributeCallState 3
AttributeOtherQueue '73013'
AttributeThisQueue '73013'
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '78151'
AttributeOtherDNRole 1
AttributeOtherDN 't11.24'
AttributeThisDNRole 2
AttributeThisDN '73013'
AttributeExtensions [18] 00 01 01 00..
'G3Cause' 603
AttributeCustomerID 'Resources'
AttributeLastTransferOrigDN '81325'
AttributeLastTransferConnID 006901bd7f7376cc
AttributeLastTransferHomeLocation 'TServer_625@c3genesys2'
AttributeFirstTransferOrigDN '81325'
AttributeFirstTransferConnID 006901bd7f7376cc
AttributeFirstTransferHomeLocation 'TServer_625@c3genesys2'
AttributeDNIS '73013'
AttributeUserData [30] 00 01 00 00..
'voc_rec_id' '1000E1PR0011'
AttributeConnID 006901bd7f7376cc
AttributeCallID 10247
AttributeCallType 2
PARTIES:
Call_info: call_id 10247, conn_id 006901bd7f7376cc Inbound
VDN=73013  routed_to=78151
  1) t11.24--(ext), role 1, state (Dialing), Created:1256780959
  2) 73013-Q(int), role 2, state QS+(RouteUsed), queue=73013, Created:1256780959

[Fra]

603 TERR_ASAI_FACUNSUB = Capability is implemented but is not subscribed to by the requester.

There is something missing on the target switch, that may be adjunct routing not enabled / some programming missing on the 73013 DN. Can you check whether everything is well configured on that VDN? After that, you may want to try to register the VDN with an agent desktop and see if you get any error message from the Avaya switch.

Fra

[hkcw]

Thanks for your advice! 
But when I trace the adjunct route VDN (73013) from PABX, I found that the call and the CTI date can deliver to site B. But it dosen't route to my destination (78151).

[Fra]

Yeah, as I said the call hits vdn 73013 on site B but it's not routed to 78151 cause of something missing on the switch; as I said before, it may be related to the adjunct routing not working properly. Can you please:
1. check whether adjunct routing is enabled on the switch (not on the vdn itself)
2. try to register the RP with an agent desktop
3. dial a call from site B in to 73013 and check the results?

Fra

[hkcw]

Thanks your advice! 
I think it should be my PBX has some wrong setting.

[El gato]

Please, check the licence Adjunct Call Control Group (part of ASAI Plus) in the PBX
(Instalation and provisioned)


Bye.