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Author Topic: Sip server and Agent Desktop  (Read 2329 times)

Offline CTIgem

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Sip server and Agent Desktop
« on: November 11, 2009, 02:01:34 PM »
I'm in the process of planning next project and we need to incorporate VoIP into our existing TDM Tserver environment.

Question I have is;
Is it possible to use agent desktop which is based on active X 6.5 version with Sip server?
Are event messages for agent desktop changed for Sip?

Thanks in advance.
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Offline cavagnaro

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Re: Sip server and Agent Desktop
« Reply #1 on: November 11, 2009, 03:30:19 PM »
I think you can if you handle the SIP events on an external softphone
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Offline borkokrz

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Re: Sip server and Agent Desktop
« Reply #2 on: November 12, 2009, 08:29:24 AM »
I'm using Genesys Desktop Toolkits 6.0 ActiveX Interface with SipServer 7.5, 7.6 and 8.0. Sometimes I have problem with transfers, but all other TLib functions are working fine.
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