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Author Topic: Genesys Desktop Interface  (Read 2271 times)

Offline jesuscam

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Genesys Desktop Interface
« on: December 22, 2009, 07:44:44 PM »
[color=blue][font=Verdana][b] Hi!  ;D
In the interface of the GAD, when I go to Agent Place Status, there is a yellow message that appear on the top of that window "Your place is now used by another agent" (i.e. voice (####@swithcA4400) Disable). That is because an agent did a bad "log in" into the softphone using another Agent login in it instead of his Agent login.

So, I'd like to find a way to eliminate that yellow message on the top.

Best Regards!
[/b][/font][/color]
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Offline cavagnaro

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Re: Genesys Desktop Interface
« Reply #1 on: December 22, 2009, 08:27:59 PM »
Can you please post a screenshot to see what do you exactly mean?
Thanks
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Offline Timur Karimov

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Re: Genesys Desktop Interface
« Reply #2 on: December 23, 2009, 06:08:27 AM »
only one way - use right login id =)

WBR
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