Email business attributes

[Jason.Gill]

Hello guys,

Iam a kind of new to Genesys multimedia suite and I would need some help on understanding some basic aspects of the email routing.

How and when does the business attributes come in picture?

What is the standard attached data sent by the Mail Exchange Server?Can the exchange server attach any additional attached data

Can some one help me out in understanding these basic concepts?

cheers.

[YevgeniyP]

Consider business attributes (I'm talking about section in CME) as a metadata. It contains for example list of media types supported by the system or reasons for StopProcessing. Also there are (is?) additonal functions in IRD to manipulate with Interaction Attributes - a subset of interaction data (attached data) with predefoned keys and some even with predefined values. All these keys and values extracted by IRD from Business attributes in CFG. You can extend some lists.
YP

[René]

Hi Jason,

You can find list of standard interaction properties in the document "Multimedia 7.6 User's Guide" in the chapter "Interaction Properties". Of course, there are all attributes listed not only these related to email interaction.

From email interaction perspective, interaction properties are filled by Genesys Email Server Java (ESJ). That component works as POP3/IMAP client, retrieves new emails during period check of configured mailboxes, parses these and stores interactions into UCS database. Interaction properties are filled with the values when ESJ parses new email. Most common attributes/properties for email interactions are - FromAddres, FromPersonal, To, Subject, Header_*. These are taken from email's header.

Attached Data is term used by Genesys and means data being transferred together with an interaction. Exchange server is unable to pass any Attached Data to Genesys as it doesn't support protocol used by Genesys components. But don't lose hope. If you read carefully previous paragraph you know that all non standard keys in email's header are automatically converted to Attached Data by ESJ. So you can add information you need for routing purposes into email's header and ESJ will attach it to the interaction (key name: Header_<name of key from email's header>).

Hope it helps you a bit

R.

[Boy]

Hello guys,
Is it possible to define in routing strategy senders Name for outbound Email? For example FirstName LastName[email@address.com]. (In outlook it is defined as account name.)

[Jason.Gill]

Hi Rene,

I sent a test email to an email account that was configured in the ESJ.And the email information had some header fields in it but I dont see these header information in the interaction server attributes.Is it that the interaction server only specific header info and not all of them?

--------------------------------------------------------------------------------------
[EmailAddress="jgill@transit.com"|Header_X-IronPort-Anti-Spam-Filtered="true"|To="web@transit.com"|Origination_Source="Email"|Header_Thread-Index="AcpV6/zdKSG2hN4NThOhlTpmdXXsjg=="|Header_MIME-Version="1.0"|Header_X-MS-Has-Attach=""|Header_X-OriginalArrivalTime="26 Oct 2009 03:25:38.0950 (UTC) FILETIME=[FD571A60:01CA55EB]"|FirstName="Jason"|Subject="test"|Mailbox="web@transit.com"|Header_X-IronPort-Anti-Spam-Result="AoICAC6z5ErGMbTdnGdsb2JhbACbNAEBAQEBCAsICRO5b4Q/BA"|Header_X-IronPort-AV="E=Sophos;i="4.44,623,1249221600";  d="scan'208";a="1436812""|Header_X-TNEFEvaluated="1"|Header_X-MimeOLE="Produced By Microsoft Exchange V6.5"|_AttachmentsSize="0"|Header_Content-Transfer-Encoding="quoted-printable"|Header_Message-ID="<FBAB1C1AB01359409BEA611228513347FFB020@transit.com>"|Header_Date="Sun, 25 Oct 2009 20:25:38 -0700"|FromAddress="jgill@transit.com"|Header_Content-Type="text/plain; charset="iso-8859-1""|Header_X-MS-TNEF-Correlator=""|FromPersonal="Jason Gill"|Header_Thread-Topic="test"|ContactId="0000Ma5A8R720GJA"|Header_Content-class="urn:content-classes:message"|_AutoReplyCount=0|_ContainsAttachment="false"|LastName="Gill"].
--------------------------------------------------------------------------------------

[aceza555]

[quote author=René link=topic=4789.msg21462#msg21462 date=1256152894]
Hi Jason,

You can find list of standard interaction properties in the document "Multimedia 7.6 User's Guide" in the chapter "Interaction Properties". Of course, there are all attributes listed not only these related to email interaction.

From email interaction perspective, interaction properties are filled by Genesys Email Server Java (ESJ). That component works as POP3/IMAP client, retrieves new emails during period check of configured mailboxes, parses these and stores interactions into UCS database. Interaction properties are filled with the values when ESJ parses new email. Most common attributes/properties for email interactions are - FromAddres, FromPersonal, To, Subject, Header_*. These are taken from email's header.

Attached Data is term used by Genesys and means data being transferred together with an interaction. Exchange server is unable to pass any Attached Data to Genesys as it doesn't support protocol used by Genesys components. But don't lose hope. If you read carefully previous paragraph you know that all non standard keys in email's header are automatically converted to Attached Data by ESJ. So you can add information you need for routing purposes into email's header and ESJ will attach it to the interaction (key name: Header_<name of key from email's header>).

Hope it helps you a bit

R.
[/quote]THK 

[René]

Hi Jason,

Honestly I don't understand your question and probably is caused by some terminology confusion What do you mean exactly by Interaction Server Attributes? Are you referring to Business Attributes defined in CME? How are you reading/checking these attributes?

R.

[YevgeniyP]

Boy, try this syntax  "FirstName LastName" <email@address.com>