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Author Topic: Attach data in routing strategy  (Read 2005 times)

Offline kishore

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Attach data in routing strategy
« on: October 09, 2009, 08:59:58 PM »
Hi all,

how to send/attach data (may be like 'caller reason' hard coded.....if it hits particular CDN i want to attach particular reason) in the routing stratergy so that it will be passed to soft phone for the agent to get it displayed.

any ideas

Thanks
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Offline cavagnaro

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Re: Attach data in routing strategy
« Reply #1 on: October 09, 2009, 10:00:36 PM »
Use the attach function in your IRD strategy.
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