creating new support team

[chuck14]

Hello I am writing a justification for a new support team to support our Genesys infrastructure.  We are still in the development stages but I want to start building a team.  We will have a full suite of products, GVP, framework, reporting, interaction media, recording, email , chat and routing.  I was trying to find documentation for hours per platform.  Any help would be appreciated.

Thanks Chuck

[cavagnaro]

It will depend entirely on what you do as development on your project, the amount of users (agents) and which requirements will come from the customer at the end, which I think is almost impossible to determine. You should start with someone that joins since the start of the project and see why you are doing this and that, so after the end user will have someone to check with for further assistance or development.
I have customers that has like 200 agents and do almost no change, and others with 30 agents that do a lot of changes and new stuff because of their business model...so maybe if you tell us what you do and more info about your project will help us to get a bigger picture and try to imagine the possible scenarios you will face on the future.