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Author Topic: CTI integration through IVR  (Read 3706 times)

Kalpan

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CTI integration through IVR
« on: June 09, 2009, 04:10:27 PM »
Hello,

We have a Linux based IVR that needs to communicate with Genesys CTI to determine available agents before transferring a call. Which SDK should be used and where can I get the documentation? I am just starting out with Genesys so I am completely new to this.

Any push in the right direction will be helpful.

Thanks in advance!
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Offline René

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Re: CTI integration through IVR
« Reply #1 on: June 11, 2009, 10:13:56 AM »
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    • Hi,

    Your question is general so it isn't easy to recommend you particular SDK. It seems that Statistics Platform SDK could make the work for you but... I would suggest you to contact Genesys sales representative to get details about available SDKs, pricing etc.

    R.
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