Is there a event to determined that initiate conference succede?

[Imran]

Is there a event to determined that initiate conference succede?
In Genesys SDK when i initiateConference. can I recieve any event which tell me that initiate transfer succeded and is there any event which tells me that that line is ready to completeTransfer

Please help me this is urgent.....

Similarly what can be done for initiate and complete transfer

Also how to catter on the recipient end for incoming transfer and conference request

[René]

Hi Imran,

Sure there is a way. Once you dial a number you will receive either EventError in case your dial attempt fails or EventRinging/EventEstablished in case of success.

In case of transfer - it's necessary to distinguish between type of transfer:
- Single (Blind) transfer - you'll receive EventError or EventReleased
- Two-step transfer - you'll receive EventError or EventRinging/Established that could be followed by request to complete transfer

I do suggest you to download "Genesys 7 Events and Models Reference Guide" from Genesys Support website where you'll find description of most common call models and flows.

R.

[Imran]

Thanks Rene,
I tried to get hold of this document but couldn't find it on the genesys site. Can you please tell me the link to this document or provide me this document any how?
Also please let me know if i want to cancel the transfer... how can I achieve this.

I know i'm bothering you alot  . But i found you the easiest source to answer my questions  and solve my problems

[René]

Imran,

Here is where you can find the document:

- open Genesys Technical Support website and log in
- select the item "Browse documents" from "Knowledge Base" menu
- choose "System level documents by release" tab
- click on release 7.5
- mentioned document is the first one in the listing

R.