Protocol Translator APP - where to start?

[lucas.seidenfus]

Hello guys,
I'm newby at the genesys plataform and i'm starting the work to develop a
java app to translate the voice protocol of the genesys platform to the protocol of our app suite
so we can integrate it to all supported genesys PABX.

does anybody ever did something like that?
any pointers?

thanx a lot!

[cavagnaro]

you just need the Java SDK to integrate it to your application. Ask it to your saler, maybe you will need licenses.

[René]

Hi Lucas,

I have some experience with integrations similar to your. There are few points that I consider to be very important:

- become familiar with Genesys call model - don't underestimate that as it will save you lot of time and headache in the future
- make a very good analysis of required features you'd like to implement
- do proper mapping between your system and Genesys call states/events/requests - that's the most important and most difficult point!
- split implementation into several steps (agent-related, inbound-related etc.)

Hope it helps you a bit.

R.

[lucas.seidenfus]

any info about archtecture, java code samples, anything?

thanx a lot guys

[cavagnaro]

Samples can be found at https://xchange.genesyslab.com/ and all info is also there. You need to have a Genesys account in order to be able to access.