Routing to a voicemail box

[mboertien]

Hello, at the moment i'm experiencing a problem with routing a call to a DN with a voicemailbox outside the Genesys configuration. When i route it to a normal DN (not inside CME) it rings and i can pick it up, but when i try to route it to a DN which has a voicemailbox i keep hearing a ringtone. Within the logfiles i see invalid destination, but i can ring this DN directly (not via Genesys)and get to hear the voicemailbox. My hunch is that there's something wrong with the way Genesys does the request to switch (i get back error: OPERATIONS: INVALID DESTINATION). Switch used is an MD110. Anyone got any ideas??

[Vic]

Are you using Force function?
This is the only thing that comes to mind right now since DN is outside Genesys, you will need to use Force/TRoute to get Genesys to route to it.

[mboertien]

Yes, i am using the Force function to do this.....

[Vic]

It should be working fine... Weird... Can you email me the portion of the IR and TServer log that says that? (I have a very slow connection, so I would appreciate if you could cut it down to the bare minimum? If you just specify DN WITHOUT specifying @statserv part it should work...
Vic

[loquatho]

Hi,

i got the same Problem .. currently i´m using TServer 7.2.005.08 and the Voice Mail System is Cisco Unity.

I´ve got the same result even with troute or force function in the strategies ...

Anyone got ideas ??

Thanks  in advance ...

[cavagnaro]

Maybe send it to a RP, this RP is overflowed to the VM number.
I only have 1 customer with Meridian and we did that to go to a VM.
Don't know how Meridian people call for them a RP (CND?)

[daveg]

It works for me using TRoute & RouteTypeDirect:
TRoute['10800','',RouteTypeDirect,'31405']

[S]

I recently faced this and solved it too , but with Avaya Def G3 swt.
First try this one. Dial the VM box directly and see if it is working fine, else first fix that.
in Genesys 6.5, this VM station on PBX can be built as Routing point and call can be routed there. But in Genesys 7.x, it has to be built as a DN only, meaning an extension. Then force route to that extension in the strategy.

Other way to fix it is to create a routing point in PBX and have it route to VM box. then in strategy route the call to that route point. Make sure you are creating a routing point only and not any other DN. I believe, Genesys 7.x is somewhat particular about the DNs in its environment and whats in PBX, both should be similar.

Hope this helps.
S

[silver]

We have a similair problem, using MD110 BC13 SP1 using VTO and Genesys 7.2 we have a strategy that uses VTO transfer on callers dialling 1, which then routes to a StrVoicemail, with a VAR_voicemail, set up in config manager on the route point listing the mailbox number.

This works great for external callers, but not internally.
Have you tried internally and externally, what result do you get, I would be interested to know what version of MD are you?

regards