Ecki,
Cavagnaro,
I guess I pulled McCain here when I said the age of the softphone is gone, because what I should have said is that:
the age of leeching of softphone is gone, because I think it is time for most of the companies involved in Genesys development to move on from providing the basic popup functionality to something a bit more sophisticated and up-to-date.
Softphone is a core product for Genesys platform; however, I view it as a Windows message box - it is needed, but after ten years since its inception, it is hardly something to charge people for.
The way I envision it is like this:
1. require people to purchase voice SDK license
2. provide them with a stable version of softphone with interface open enough to integrate with third-party applications
Idea is to simple: while you need to pay for softphone licenses, I have seen way too many clients pay for a basic softphone a bit way too much only because they do not know of any alternative. Support is another issue that forces them to shell over 200K over and over again for the functionality that should have been included with framework for free.
As a side-effect, we will force the companies who are happy to just make their living from charging for softphone to innovate and move on to continue to push the boundaries of what is possible with Genesys.
What do you think?
Vic
