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Author Topic: Logging After Call Work reasons  (Read 6938 times)

Goode

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Logging After Call Work reasons
« on: January 23, 2008, 02:40:31 PM »
I have a softphone application that is built using T-Lib. When a call completes I need to force the agent to enter an After Call Work code from a drop-down menu before carrying on. Storing and Retrieving the codes in the Genesys database is no problem.
What I need to know is what T-Lib method do I call in order that the ACW code is stored in the Genesys database and will be subsequently available for reporting purposes.
Thanks in advance
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Offline cavagnaro

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Re: Logging After Call Work reasons
« Reply #1 on: January 23, 2008, 02:53:14 PM »
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    • search in the forum, it has been widely discussed
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    Goode

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    Re: Logging After Call Work reasons
    « Reply #2 on: January 23, 2008, 03:01:24 PM »
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    • Of course I tried that before posting the question. I guess I need to try harder. Any suggestions as to what I should search on?
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    Offline cavagnaro

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    Re: Logging After Call Work reasons
    « Reply #3 on: January 23, 2008, 03:03:13 PM »
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    • Reason Codes, that was discussed and even a lot of VB code was posted :)
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    Goode

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    Re: Logging After Call Work reasons
    « Reply #4 on: January 23, 2008, 03:12:34 PM »
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    • Thanks for the swift response.
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    Offline victor

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    Re: Logging After Call Work reasons
    « Reply #5 on: February 14, 2008, 11:53:36 AM »
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    • Goode,

    excuse Cavagnaro's crankiness - he is after all just an ape!  :P

    Here is a sample code written by Cavagnaro himself:

    http://www.sggu.com/smf/index.php/topic,2216.0.html

    If you have more questions, please feel free to ask!
    (but I would strongly suggest posting a picture of banana or some other monkey treat to keep our grumpy ape happy!  ;D　）

    Best regards,
    Vic
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    Offline cavagnaro

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    Re: Logging After Call Work reasons
    « Reply #6 on: February 14, 2008, 08:02:36 PM »
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    • ;D ups.
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