Author Topic: Logging After Call Work reasons  (Read 6931 times)

Goode

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Logging After Call Work reasons
« on: January 23, 2008, 02:40:31 PM »
I have a softphone application that is built using T-Lib. When a call completes I need to force the agent to enter an After Call Work code from a drop-down menu before carrying on. Storing and Retrieving the codes in the Genesys database is no problem.
What I need to know is what T-Lib method do I call in order that the ACW code is stored in the Genesys database and will be subsequently available for reporting purposes.
Thanks in advance

Marked as best answer by on Today at 08:10:21 AM

Offline cavagnaro

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Re: Logging After Call Work reasons
« Reply #1 on: January 23, 2008, 02:53:14 PM »
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  • search in the forum, it has been widely discussed

    Goode

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    Re: Logging After Call Work reasons
    « Reply #2 on: January 23, 2008, 03:01:24 PM »
    Of course I tried that before posting the question. I guess I need to try harder. Any suggestions as to what I should search on?

    Offline cavagnaro

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    Re: Logging After Call Work reasons
    « Reply #3 on: January 23, 2008, 03:03:13 PM »
    Reason Codes, that was discussed and even a lot of VB code was posted :)

    Goode

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    Re: Logging After Call Work reasons
    « Reply #4 on: January 23, 2008, 03:12:34 PM »
    Thanks for the swift response.

    Offline victor

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    Re: Logging After Call Work reasons
    « Reply #5 on: February 14, 2008, 11:53:36 AM »
    Goode,

    excuse Cavagnaro's crankiness - he is after all just an ape!  :P

    Here is a sample code written by Cavagnaro himself:

    http://www.sggu.com/smf/index.php/topic,2216.0.html

    If you have more questions, please feel free to ask!
    (but I would strongly suggest posting a picture of banana or some other monkey treat to keep our grumpy ape happy!  ;D )

    Best regards,
    Vic

    Offline cavagnaro

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    Re: Logging After Call Work reasons
    « Reply #6 on: February 14, 2008, 08:02:36 PM »
    ;D ups.