StatSDK - ServiceFactor1 Configuration - Java/GIS

[tony]

Posted on behalf of a colleague;

Hi, wonder if anyone can help here?

Trying to correctly get a ServiceFactor1 stat via the Statistic PlatformSDK 7.5...

We have a service factor statistic which encompasses 2 time ranges 0-20 and (minus) 0-10.  The two ranges are named "SRV_20" and "ABN_10" for calls answered in 20 secs but excluding those abandoning within 10 secs.  In the Java Integration API via GIS the TimeRangeName was used with string "SRV_20,ABN_10" and worked correctly.

How can I do this with the Platform API?  I am trying to set TimeRange = "SRV_20" and TimeRange2 = "ABN_10" but the stat gets defined in the stat server log as:

2007-10-25 09:43:53> Client: Message 'OpenPackageStat'
    'TM_RIGHT_RANGE_LIMIT2'    10
    'TM_LEFT_RANGE_LIMIT2'    0
    'TM_RIGHT_RANGE_LIMIT'    10
    'TM_LEFT_RANGE_LIMIT'    0
    'TM_RIGHT_RANGE_LIMIT'    20
    'TM_LEFT_RANGE_LIMIT'    0

.......

and not giving the desired result, the stat opens as follows in the Integration API:

2007-10-26 07:11:29> Client: Message 'OpenStat'
    'TM_RIGHT_RANGE_LIMIT2'    10
    'TM_LEFT_RANGE_LIMIT2'    0
    'TM_RIGHT_RANGE_LIMIT'    20
    'TM_LEFT_RANGE_LIMIT'    0

Where is the extra TM_RIGHT/LEFT_RANGE_LIMIT coming from with the Platform SDK??

(by proxy) Tony