The Genesys Handbook is Gone - The Big Red Book is Available Now...

[sundaraas]

Hi Tiny,

UR Really ROCZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ.

[cavagnaro]

Tiny... lol

[tony]

Not really sure how to take that remark...

[tobal22]

I am new to this Genesys game and have to say, THANK YOU so very much for all your work on these Rough Guides, they are going to make my introduction to this brave new world, that little less painful.

[gman]

I can't download this rough guides can someone send me a link please.
Thank you

[gman]

Thank you very much Tony. I went to your site and got the files.
I don't know what I was doing wrong.

Thanks again Tony
Gedeon

[kaml25]

Tony
Thanks for sharing your knowledge, iam sure it will help me to be a better Genesys consultant.
Iam currently working on GVP and we use ACD group routing to route calls to GVP, have you seen any advantages using Genesys routing over ACD group routing, Iam not trying to divert your thread, let me know if you think that way.
Thanks
KS

[KempInOz]

Superb Tony, very Simplistic

[kftron]

tony,

Read your rough guide to ICON and INFOMARt...really good and thanks!! I am a newbie to this app/platform. I am trying to simply view the Admin console. In your doc you say to  highlight the Infomart and right-click to get to the Configure->Wizard drilldown...When I right click do not get a configure in the drop down...Is my Confg Mgr not configured correctly? Is this a client configuration issue given the option is not present?

Any insight would be appreciated and thank you for taking the time to respond.

[tony]

Hi,

First try selecting (left-click) the Application in CME, then right-click the Application Name as you float over with your cursor to obtain a floating/drop-down menu, where you should find the Wizard listed...

It may be, if you have installed the Application manually (instead of using a Wizard install), that the floating menu is not available - however I'm not sure how you would conduct a manual install of Infomart, so it [i]should[/i] work...

?

T

[kftron]

Thanks!

I did try what you said..GIM is highlighted under the
Environment->Applications tree. the xxxx_InfoMart is highlighted and I right-click. I do get a drop down but there is no 'Wizard' option. The last is 'Properties' .

[René]

Hi,

Wizard is available in CME only if it was installed. You will find installation package on GIM CD - run setup.exe file from root folder of GIM CD on host where CME is installed.

R.

[tony]

Thanks for the clarification Rene.

T

[kftron]

Yes and Thank You!.

I found some cryptic blurb in the help on CME re: it. Did a check on the installed Software and did not see it...this is what you guys posted. Seems the admin who installed it for me forgot this piece. Tony and Rene thanks so very much for your time...I am up and running.

Thanks again!

[tony]