GSW_ERROR -> Record not found

[cavagnaro]

[quote]
GSW_RECORD_HANDLE    7
GSW_ERROR 'Record not found'
GSW_ERROR_NUMBER      4
[/quote]

Can you post the log since the EventRinging?

[Franklin Garzón]

Thanks all, my problem was resolved, in the application the code when agent receive the call the software change the status of the agent to notready and this was release the record_handle in OCS.

Today I have other problem.

I send a "UpdateCallCompletionStats" with the callresult chaged to "Not Answere" (OCS save perfect and put the the information correct in the DataBase), in the callinglist I have a treatment for the callresult, the action is "Next in Chain", but the OCS don't retrieve the next chain_n, the ocs Retrieve the next Chain_id.

Please you can helpme how I can obtain the next chain_n?

The mode is progressive.

Thanks.

[cavagnaro]

Can you post a screenshot of your treatment?

[Franklin Garzón]

Hi this is the treatment.

Very thanks.

[cavagnaro]

I see there are two treatments for NoAnswer, can you post the another one too? I believe they might be conflicting with each other.