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Author Topic: how to change the not ready reasons ?  (Read 17815 times)

Offline cavagnaro

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Re: how to change the not ready reasons ?
« Reply #15 on: July 01, 2007, 05:56:14 PM »
And with this wil be the same as if agent press the reason code on his phone? May be able to extract data from CCS too?
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Offline eferreyra

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Re: how to change the not ready reasons ?
« Reply #16 on: July 02, 2007, 01:32:23 PM »
Im lost with the Reasons, i dont understand why are they in several places...

As always ask....

There is some doc where this things are explained ?

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Offline cavagnaro

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Re: how to change the not ready reasons ?
« Reply #17 on: July 02, 2007, 02:14:56 PM »
No, there is no document.
They doesn't exist in many places.

The reasons are nothing more than KeyValue Pairs. Where you attach them makes the difference, always will finish reflecting the agent but will make different stuff on the DN applied.

Regards
« Last Edit: July 02, 2007, 02:21:31 PM by cavagnaro »
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Offline bublepaw

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Re: how to change the not ready reasons ?
« Reply #18 on: July 02, 2007, 05:13:58 PM »
[quote author=cavagnaro link=topic=2332.msg8628#msg8628 date=1183312574]
And with this wil be the same as if agent press the reason code on his phone? May be able to extract data from CCS too?
[/quote]

Yes - that's correct
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