How to find out Campaign data

[eferreyra]

Hi, when i login on OCS i receive an UserEvent with the Campaign status (CampaignLoaded, CampaignStarted, etc.) but if the agent has already login with the extension (AgentStatus > 0 on EventRegistered) how i can get the active Campaign data: GSW_APPLICATION_ID and GSW_CAMPAIGN_NAME ?

Thanks!

[bublepaw]

The simples way is to logout/login agent to receive events with campaign data

[eferreyra]

Yes, but still had a problem if there is 2 or more applications running on client each one as his own activex objects, if i logout from one the other logs out too.

Assuming i register the DN and in event registered i find out there is already a agent logged in in this dn (same im going to login) i continue with the app since there is really no problem about that, but...

in this case how to find out campaign data ?

One alternative is on the first event received from OCM (including ringing of an OutBound call) i receive the full campaign data...

Thanks
Pachu

[bublepaw]

There is alternative, but rather nesty one. You need to connect to configuration server, get all campaigns, get groups for those campaigns that agent belongs and then connect to OCS and check which campaigns are running. Sample code in .NET can be found on Genesys DevZone forum.

Paul

[victor]

I am surprised you cannot query it, even if it IS indirectly! Let me dig around and see... I suspect some sort of action that would force a reply from OCS would be sufficient...

[eferreyra]

Hi victor, i think in tthat too, but i have almost no documentation to work, anyway when receiving a OutBound call from OCM i receive campaign data too, and i reschedule or handle the record with all of his UserData, including the campaign data, but for UI reasons i would like to request campaign data at any moment...