« previous next »
Pages: [1]   Go Down

Author Topic: Monitor-mode value  (Read 5632 times)

Jeff

  • Guest
Monitor-mode value
« on: May 29, 2007, 08:34:40 AM »
Hello,

I'm stuck. Can someone please explain to poor old me what RequestMonitorCall is and what value of 2 for MonitorMode mean? ???

I have Genesys Documentation CD, but I don't know where to look. Any insight would be great!

Sincerely,
Jeff
Logged

Offline mark

  • Sr. Member
  • ****
  • Posts: 415
  • Karma: 2
Re: Monitor-mode value
« Reply #1 on: May 29, 2007, 01:03:28 PM »
The only reference to monitormode that I can find is in the SIP Server deployment guides.
Unable to find anything relating to RequestMonitorCall though!

Mark
« Last Edit: June 01, 2007, 11:40:47 AM by mark »
Logged
Marked as best answer by on October 27, 2024, 06:36:21 PM

Offline Ali

  • Jr. Member
  • **
  • Posts: 72
  • Karma: 0
  • Haunted by Genesys
    • My Web Site
Re: Monitor-mode value
« Reply #2 on: June 01, 2007, 05:43:08 AM »
  • Undo Best Answer
    • If it's related to silence-monitoring and my memory serves me right, the value 2 determines the silence mode: supervisor can hear, but cannot interact with agent. However, I can be wrong, not sure.

    Btw, on Genesys Lab Tech Support, I searched for "RequestMonitorCall" and couldn't find anything neither in Documents, nor Solutions.
    Logged

    Offline victor

    • Administrator
    • Hero Member
    • *****
    • Posts: 1416
    • Karma: 18
    Re: Monitor-mode value
    « Reply #3 on: June 01, 2007, 12:29:02 PM »
    there are two types of MonitorModes - OneCall or All Calls, which let you monitor only the call that is taking place right now. The other would monitor DN indefinitely.
    Logged
    Pages: [1]   Go Up
    « previous next »