I need a sample for reading attach data

[Malil]

Hi!

I'm looking at your forum and I like it, because it is a great place to find an answer to my Genesys questions.

I am in a process of developing a server that stores all of user data that arrives with the inbound calls into a repository and struggling with it. I asked our Genesys consulting company and they told me that questions such as this one are not supported. I am at loss what to do, because it does not seem right but I am not in a position to change it.

I need somebody to show me how to rip user data that comes with the inbound call using genesys sdk or desktop toolkit library for free.

And, just to poll everybody - is it common for Genesys vendors to refuse questions of such nature despite our company dishing out framework and reporting license and support fees?

Thank you so much!!!

[cavagnaro]

Well as company if you are my customer i'll at least try to charge the knowledge transfer as i may be losing a lot of sales oportunities to you and Genesys products.
As "internet dude" i like to share knowledge and to learn as they are a lot of people that think that way as this forum.

Anyway:

Be served This is ActiveX by the way

Private Sub TExtension1_TEvent(EventInfo As DesktopToolkitX.TEventInfo)
Dim myUserDataList As New CTKVList
Dim myUserDataPair As New CTKVPair

If EventInfo.Event = EventRinging Then
Set myUserDataList = EventInfo.UserData
If myUserDataList.GetCount >= 1 Then
For i = 0 To myUserDataList.GetCount
Set myUserDataPair = myUserDataList.Get(i)
List1.AddItem "UserData Key: " & myUserDataPair.Key
List1.AddItem "UserData Value: " & myUserDataPair.StringValue
Next i
End If
End If

As usual we always be try to help

Maybe someone will post a .Net or the new SDK's that i still have no time to learn.

[victor]

It is amazing how many questions are related to each other.
Just one post down there is exactly what this guy needs!

Here we go (for SDK):

  KeyValueCollection attach_data = event.getUserData();

          Object[] arr = attach_data.toArray();
                                     
            int count;
            for (count = 0; count < arr.length; count++) {
                KeyValuePair kvp = (KeyValuePair)arr[count];
            }


           
Did it help you?

Vic

[cavagnaro]

Yep, don't know why people doesn't bother in searching before asking... lazy people

[Genesys CTI Forum Administration Team]

It's ok.    We don't mind, because in many instances, it is much easier to ask than to search. This is perhaps one of those instances. This forum is used as much for Q&A as it is for looking things up. We also have Tony Tillers personal phone number, so if no one is answering the question, we just ring him up at two or three AM and make sure that he replies in a timely and positive fashion!