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Jeff

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Monitor-mode value
« on: May 29, 2007, 08:34:40 AM »
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Hello,

I'm stuck. Can someone please explain to poor old me what RequestMonitorCall is and what value of 2 for MonitorMode mean? ???

I have Genesys Documentation CD, but I don't know where to look. Any insight would be great!

Sincerely,
Jeff
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Offline mark

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Re: Monitor-mode value
« Reply #1 on: May 29, 2007, 01:03:28 PM »
The only reference to monitormode that I can find is in the SIP Server deployment guides.
Unable to find anything relating to RequestMonitorCall though!

Mark
« Last Edit: June 01, 2007, 11:40:47 AM by mark »
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Offline Ali

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Re: Monitor-mode value
« Reply #2 on: June 01, 2007, 05:43:08 AM »
If it's related to silence-monitoring and my memory serves me right, the value 2 determines the silence mode: supervisor can hear, but cannot interact with agent. However, I can be wrong, not sure.

Btw, on Genesys Lab Tech Support, I searched for "RequestMonitorCall" and couldn't find anything neither in Documents, nor Solutions.
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Offline victor

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Re: Monitor-mode value
« Reply #3 on: June 01, 2007, 12:29:02 PM »
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    • there are two types of MonitorModes - OneCall or All Calls, which let you monitor only the call that is taking place right now. The other would monitor DN indefinitely.
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