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Author Topic: How to get call volume from CCON?  (Read 4463 times)

Akiko Negishi

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How to get call volume from CCON?
« on: January 01, 1970, 12:00:00 AM »
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Hello,
I'm trying to compile a report about call volume for each queue and AHT for a specific time period. SServer is writing queue elated information into QINFO table, plus SCDR table has even more of it.

Without using DART, would it be possible to use an sql statement to calculate average handling time and calls volume per each queue using data in call concentrator tables?
Thanks,
Akiko Negishi
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