Using GVP for treatments

[Kevin S]

In the past, I've used VTO for providing in-queue treatments in a Nortel environment. I'm now in a new environment (NEC) that does not have VTO but wants to provide more advanced in-queue treatments than the switch can provide.

I understand that VTO is being phased out, and I know that GVP does have some cells (steps, etc) for handling Treatments.

My question is: could someone provide an example application where GVP is utilized to give treatments? While the user's guide provides hints that it can be done, I have not found any guidance on HOW to do it.

Thanks in advance.

[CTIgem]

Go to support site and go to tech tutorials.
they have GVP integration with URS.

VTO phasing out?
Where can I find offical doc about it?

[Kevin S]

I do not have a formal document on it, but was told this during a recent conversation with a Genesys employee familiar with GVP.
This person also did not have any information about dates, etc, but phrased it as there were not plans to release VTO 7.5 .

[Adam G.]

I believe Voice Genie will be for the smaller sized implementations and GVP will be used for the large deployments.

[victor]

[quote author=Kevin S link=topic=2211.msg7908#msg7908 date=1178221736]

My question is: could someone provide an example application where GVP is utilized to give treatments? While the user's guide provides hints that it can be done, I have not found any guidance on HOW to do it.

Thanks in advance.
[/quote]

You can use GVP as an IVR , and then just use IVR treatments in strategy to forward the calls to GVP for handling.

Vic

[cavagnaro]

On the treatments of the target select IVR:

put ivr_place_group@statserver and the script ID.

Should work