Linking up email to outbound dialing

[mackem73]

We currently have a small number of agents receiving emails requests for outbound calls in their oulook box but to make the calls they must go into Not Ready or log out.  Is there any way that we can link these mails to the outbound dialler and therefore dial them at the requested time.  Would this also be able to schedule future dated mails.

If this was done would it bve easiest on preview mode.

[mackem 73]

In additions using Genesys 6.5 with symposium routing.

[cavagnaro]

I'd create an App in where the agent will be able to add a record to a calling list (using AddRecord) and then OCS will dial this number (Progressive or Predictive) or present to the agent (Preview mode).
In this way an agent will be able to handle both interactions with a little modification to the Strategies.

[victor]

It should be pretty straight-forward with a custom app:

as Cavagnaro has put it, the easiest way would be is to develop a small app that schedules the calls.
I would not try to develop anything that would automatically decipher an email and retrieve the number and time from it, but something simple where agent enters the phone number and time should be a piece of cake.

If this is want you want, then I guess I can put something together in VB and ActiveX for you.
It would be a simple application with an entry for phone number and date to call.

Of course, you would probably need to start developing up from there to add anything else you want.

And of course, it is [color=red]FREE[/color]