Author Topic: 6.5 UAD Agent controls with Avaya  (Read 3954 times)

mmmorris

  • Guest
6.5 UAD Agent controls with Avaya
« on: April 11, 2007, 02:26:19 AM »
I am trying to find the variables for setting the ready state for Avaya hardphones. Does anyone know where I can find this information or any other Avaya agent feature settings using the softphone?

Jeff

  • Guest
Re: 6.5 UAD Agent controls with Avaya
« Reply #1 on: April 11, 2007, 03:10:34 AM »
  • Best Answer
  • Hi, M&M!  ;)

    Setting Agent ready state in UAD is very easy. All you need to do is call TAgentSetReady:)
    I usually only work with T-lib and not UAD, but in T-Lib you can do it a calling TAgentSetReady like this:
    TAgentSetReady(
    TServer server, TDirectoryNumber queue, TDirectoryNumber dn,
    TAgentWorkMode workmode,
    TKVList *reasons,
    TKVList *extensions
    );

    Vic: can you provide him with some sort of sample code of how to do it in VB using UAD?

    Jeff