non working cisco phones on Genesys platform

[daxvancamp]

I have 4 cisco phones 7960 which I want to test.
They wee previously tested but with dummy ID's.
I decided to change the ID's ( places and acd positions ) so that we can start doing the necessary tests.

Guess what, they don't work anymore :-(
I can't find anything special and when I test with our current IP phones ( SNOM ) I don't have any problem at all.
I think I'm missing something ( like an option somewhere ).

this is configured: on the place/dn -> sip:@ipaddress:5060 ( missing backslashes because the forum thinks it's a link )

[victor]

daxvancamp (wheew!!! It was hard to type!!! I should have used CTRL-C/CTRL-V )

here is how I define our IP phones (we usually need to specify what DN they are in the sip: option) like this:

[attachimg=#]

[daxvancamp]

This is how it's configured at our site:

[cavagnaro]

? I don't think that will work as you show us. Victor config is the correct.

[daxvancamp]

Well,

It's kinda different here.
We don't register the phones and this configuration works fine for our other phones, SNOM320 and SNOM360.
There is only a mapping of a place to an IP address in our Genesys system ( this was setup by our integrator ).

[daxvancamp]

The CISCO phones are working now.

I knew it was a parameter missing but couldn't remember which one !
Our support contacted a specialist and he figured it out.

This is how the ALIAS part is configured for our SNOM phones sip:@ip_address:5060 ( 2 missing / as i'm not registered -> url)
which work fine
This is how it should be for CISCO phones sip:ID@ip_address:5060 ( 2 missing / as i'm not registered -> url )
It seems taht it's necessary to add an ID in front of the @ for CISCO phones.

The specialist recommended to add the ID for all configurations ( CISCO and SNOM ) like it should be.