Searching Calling List in OCS

[Outbound Reporting]

Hi,

using Vic's source code for a simple application for both accessing, dialing and saving records in OCS using attach data, I was able to get all of the basic functions necessary for preview dialing. One problem that neither he nor I could resolve so far is how to use user-data to add search function which will pull up a list of calls rescheduled for redialing and then tell OCS to dial them.

In a nutshell, I want:

a. have a search box in my application to lookup all of records based on a call-result, agent-id or similar parameters
b. use user-data (GSW_something or other) to tell OCS that I want to view this data
c. specify which record from the list I want to dial and ensure that OCS does not send this record to other operators while I am dialing it.

Can this be done?

OR

[René]

Hi,

I'm pretty sure this functionality isn't supported by Outbound Server.

R.

[cavagnaro]

No, can't be done as you mention.
What you can do is to program the call as a Personal Callback, then OCS will send this callback to the agent that programmed the callback with an Event, your APP then must catch this Event and show it to your agent so he can dial, reject or cancel the record.
Another thing you can do is to add a treatment under the condition that if this agent is not available (Agent-Error) then the call will go to the group, but by default will be kept only for one agent.

Now i wonder why do you want such feature? Callback is Callback and there is no way 2 agents tohandle a single record.
I believe you must work more on the agents procedures and not on the Softphone.

Regards