Genesys has a history of offering a very flexible call center solution and are very good at listening to their customers. Many of us, despite using Genesys on a daily basis, have no way to tell Genesys of our needs and problems with the software, unless we go through the vendors and it usually costs time and money. From time to time, based on the submissions to the board, we will launch a poll on a particular technical issue to see if we have enough user demand to have Genesys consider our request.
As always, you would like to contribute to this particular activity, please contact Victor or just post in in Announcement Scratch Board.
This will allow us to determine the current problems with Genesys software based on the experiences of other users like us, offer a new way for Genesys to be aware of these issues by submitting them the result of our polls, as well as have other users who were able to resolve these problems submit their suggestions and experiences.