[quote author=Tony Tillyer link=topic=1787.msg5743#msg5743 date=1155735297]
Surely you wouln't want me to advocate another CTI system on the Genesys CTI User Forum?
Actually, it's not that clever - it's an ACD with some bells (Voice/IVR), but no whistles, which works "on board" a HiPath4000. Quite frankly, it smells...
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Actually, why not? After all, we do not get paid by Genesys or anything, and while playing with other systems we notice that they are better, I for one, would migrate in an instance. It's not like I own Genesys (Alcatel now) stock or anything
Regarding Asterisk, I think it has quite a potential. I wonder if Genesys would even consider it, because GPL + proprietary license schemes never really worked well.
Oracle is probably as close as it gets, but I am sure they are kicking themselves now, because Postgre SQL not only can do pretty much everything that Oracle can do, but costs much less (0, which is REALLY NOTHING compared to Oracle CPU license).
I think Genesys will tihink twice and then think again before releasing Asterisk-compatible T-Server (even though I hear interesting rumors regarding this), because the invisible armies of programmers willing to dedicate their time, health and electricity bills to the good of many, will instantenously turns their attention to developing an rival t-server. Only this one being GPL. I am sure Genesys would simple love it.
Say, come to think of it, the only reason why those goons from the dark side of the moon have not attacked CTI market in large numbers because they lack the knowledge of how the existing systems work, especially the interface between CTI and CRM. So... let me see... Tony, Pavel, sy248, me... I think among all of us, we have more than enough knowhow to pretty much create our own Genesys T-Server, URS, ICON and maybe even something more. I think that we can be three CTI warlords and one CTI sourcerer (we will draw straws for the title of sourcerer, of course!) and we will be leading the army of programmers behind us.
If we wanted to get into it, I would assume that instead of diving straight into T/Server, we would start with something simple lying on peripheral edges, such as wallboard server, ccon, softphone, ccp.
Come to think of it, this is not such a bad idea. Think about it guys: ccon? ccp? urs? With SIP becoming a standard, this makes things even easier: there is no reason why someone would need to use Genesys stream manager or GVP: all the tools are already out-there. All we need to do is add Genesys ActiveX (t-lib) to it to make it Genesys compatible.
Wow... Tony, what do you think?
(In case I die over the weekend in a fiery car crash, you know who to blame
)
