Author Topic: Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?  (Read 161 times)

Offline Solo

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Hello,

some of our widgets in Pulse are showing the "Oldest Call Waiting" in a queue.
For immediate tracing/analyses/actions , we would like those widget to show the ID of this call (key name in our logs is connid or keyconnid, something like 01e403792225bac5 for exemple). Does someone has an idea how to do this, maybe by using the filters, or is there any field/data somewhere in Pulse for that need ?

Thanks a lot
Gauthier

Offline Kubig

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https://docs.genesys.com/Documentation/EZP/9.0.0/User/RTRFormulas#scrollNav-6

Offline Solo

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Thanks Kubig,

so you mean I just need to create something like

Result = G.GetKEYCONNID(Data.Current_Status.Value);

???

Offline Kubig

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I would use https://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions#scrollNav-18 and get the value from attached data