Author Topic: reroouting the calls using triggers / data actions  (Read 180 times)

Offline victor

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reroouting the calls using triggers / data actions
« on: August 07, 2024, 03:27:35 AM »
Hi, 

I have been working on using triggers to detect outbound calls that do not contain a queue. Loves triggers - it made things so much easier. Having said that, since there is no way to control the call within the trigger or in the workflow it calls, I was thinking about using data actions to redirect any outbound calls that lack the queue to an announcement stating to select a queue prior to dialing. Has anyone done call rerouting using triggers / data actions? Is there a simpler way to implement it?  I was able to do it pretty easily by a python code using API to monitor the calls and reroute them, but cannot figure a way to do it within Genesys.