"No task assigned" when logging in WDE

[Gef Buneri]

When a test agent is trying to log in WDE, it gives this error.

How can I address a solution?


Best,
Gef

[Kubig]

Check user's permissions and assigned roles

[Gef Buneri]

Hello Kubig, checked those, everything's seems fine. I have a far memory about something assigned via GAX, can it be? like voice task or something.

[hsujdik]

I remember something like missing execution permission on WDE or SIP Server application. Did you check those?

[Gef Buneri]

Yes. Everything points to some rules issue; found a workaround disabling RBAC in the WDE application, but can't find where this "workspace tasks" are to be set in GAX. Can't find a session to do so, nor anything in documentation.

The security documentation says "if this option is set to false (false is the default option), the list of agent tasks must be defined in Genesys Administrator."

[Kubig]

You have to import templates for WDE including the metadata file (XML) which defines the available roles for WDE. I would suggest to use GA instead of GAX to achieve it

[Gef Buneri]

Thank you, I'll give a try using Administrator.