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Author Topic: Any way to pass a variable to CrmUrl and default_url WDE options?  (Read 435 times)

Offline Gef Buneri

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Any way to pass a variable to CrmUrl and default_url WDE options?
« on: June 11, 2024, 09:53:31 AM »
Hello all, hope everything's fine out there.

There's any chance to use a variable/attach/data/other var to pass a url from IRD to the

CrmUrl
default_url

WDE options?


Best,
Gef
« Last Edit: June 13, 2024, 08:36:25 AM by Gef Buneri »
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Offline cavagnaro

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Re: Any way to pass a variable to CrmUrl and default_url WDE options?
« Reply #1 on: June 18, 2024, 11:22:04 PM »
default_url? Maybe Override via URS strategy? Which parameter is that?
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Offline Gef Buneri

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Re: Any way to pass a variable to CrmUrl and default_url WDE options?
« Reply #2 on: June 18, 2024, 11:46:02 PM »
Is the default CRM URL WDE opens when an interaction lands on the agent. The idea is to use an API to generate a URL that points to CRM's specific customer view. Those options are pre configured, so I was wondering if there's a way to pass that value from IRD.
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Offline cavagnaro

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Re: Any way to pass a variable to CrmUrl and default_url WDE options?
« Reply #3 on: June 20, 2024, 11:15:59 AM »
I think you have some custom development in place...there is no such option nor ability of WDE to open an URL by default...
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