High memory usage of Config server Proxy

[AL]

Hi Everyone,

our Config server is consuming a lot of memory suddenly, no change made in our Unix servers, anyone had this issue before ??

Regards

[hsujdik]

Hello. What version are you using? You probably should look at the release notes if there is a fix for memory leak after your release (there has been a few), or open a support case ticket if it is the latest version

[AL]

hi,

We use this version 8.5.102.04, genesys support tell us that the requests coming from the reporter server are the root cause but i'm not convinced because we have the same amount of request in the other CS with the same hardware configuration, the only difference between them are the requests (Trc 04520 New client ) and (Trc 04541 Message MSGCFG_GETSERVERPROTOCOL).

It's Config server Proxy

[AL]

I think i have the resolution , thank you.

Configuration Server Memory Utilization
The information in this section was derived from tests run in the following
environment:
• Configuration Server version 8.1.300.09, 64-bit executable
• Host computer with the following specifications:
 Processor—2 x Intel Clovertown Quad Xeon X5365 3.0 GHz/L2=2x4
MB
 RAM—20 GB
 Drives—Disk2 x SCSI HDD x 146 GB X 15K RPM
 Network peripheral—Dual Gigabyte Ethernet
• Configuration Database prepopulated with 700,000 objects

Table 10: Configuration Server Memory Usage
# of
Clients
# of Requested Objects Maximum Configuration
Server Memory Usage (GB)
1 0 3.162
100 2,000,000 5.677
200 4,000,000 8.077
300 6,000,000 10.550
400 8,000,000 12.880
500 10,000,000 15.519

[Danielpoope]

Should call center agents be allowed to use real-time emotion analysis software to detect and respond to customer emotions during conversations, potentially leading to better customer experience, or is it an invasion of privacy and an unethical violation of personal boundaries? How can we strike a balance between improving customer satisfaction and respecting individual privacy rights?

[Danielpoope]

Can we explore the possibility of using artificial intelligence algorithms to automatically generate and populate log messages in LogDB, eliminating the need for manual trace level logging and improving efficiency in troubleshooting and analysis processes?

[Danielpoope]

Is it possible to log trace level messages in an unconventional way, such as using emojis or Morse code, to add a creative touch to the log entries in LogDB?

[cavagnaro]

[quote author=Danielpoope link=topic=12495.msg55535#msg55535 date=1707817060]
Should call center agents be allowed to use real-time emotion analysis software to detect and respond to customer emotions during conversations, potentially leading to better customer experience, or is it an invasion of privacy and an unethical violation of personal boundaries? How can we strike a balance between improving customer satisfaction and respecting individual privacy rights?
[/quote]This already exists for years...

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[cavagnaro]

[quote author=Danielpoope link=topic=12495.msg55538#msg55538 date=1707848526]
Can we explore the possibility of using artificial intelligence algorithms to automatically generate and populate log messages in LogDB, eliminating the need for manual trace level logging and improving efficiency in troubleshooting and analysis processes?
[/quote]Be my guess. You can do whatever you want with your logs

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[cavagnaro]

Again, do whatever you want with your logs

Enviado de meu SM-S918B usando o Tapatalk

[mason11]

Should call center agents utilize real-time emotion analysis software to identify and address customer emotions during interactions, aiming for enhanced customer experience or does it cross ethical boundaries and infringe on privacy rights? Balancing customer satisfaction and privacy entails careful consideration of ethical implications and implementing transparent policies that prioritize both aspects equally.