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Author Topic: How to set default Disposition  (Read 2126 times)

Offline genesys_kumar

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How to set default Disposition
« on: October 06, 2022, 03:12:21 PM »
Hi,

I'm looking for an option how to setup default disposition code when mandatory disposition is disabled in WWE.

I searched the doc shows no option, can someone please help with option details


Thanks,
Kumar
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Offline hsujdik

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Re: How to set default Disposition
« Reply #1 on: October 06, 2022, 03:18:49 PM »
On the Business Attributes Values inside your Disposition Code Business Attributes, mark the checkbox "default" for the value that you want to be the default
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Offline genesys_kumar

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Re: How to set default Disposition
« Reply #2 on: October 06, 2022, 03:32:20 PM »
I tried it.  But i don't see that default disp attribute value is selected in WWE interaction window.  So it is not attaching to the interaction after we end the interaction

Thanks,
Kumar
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