Vic (etal):
The basic construction (and, excuse the pun but constriction) of real ime reporting via CCPulse is timing; You have to set a start time, otherwise the stats would continue to run forever, getting larger every minute. So, the default is to reset the stats at some point usually 00:00. However, with some (24hr) Call Centres, it might be that you need 3 stat resets (every 8 hours). The can be set via Time Profiles in the StatServer which are carried over to the CCPulse Templates. However, when you close the "last" version of CCPulse with that Template, the stats are no longer being gathered.... No fear! As with most Solutions in Genesys, there is an answer;
Within the Stat Server, there is (or could be) an Option called OldStatsRemoveInterval. If this is set to 0, when you exit CCPulse, the stats will reset whenever the default reset time is. For instnace, If you set OldStatsRemoveInterval to 4320 (3 days) then CCPulse will pickup from where the stats left off, within the reset stats that you have previously set. (but be aware that you will need more room on your Server HDD for these stats to continue to be gathered!)
How does this work? Well;
Set your CCPulse templates to reset at the desired default time(s) (default is 00:00).
Update/Add the StatServer Option OldStatsRemoveInterval to 4320 and restart the StatServer.
To test it; Log on to CCPulse, open your Templates, then log out of all CCPulse's running across the Centre (for 24 hours).
The next time you log in to CCPulse, your stats will have been counting "in the background" from the last reset time (00:00 on the day you opened CCPulse).
I *think* that's what we all need?
Let me know if it's not... and I hope this helps!
Tony
