" /> WWE can not connect to SIP softphone on Window 7 - Genesys CTI User Forum

Author Topic: WWE can not connect to SIP softphone on Window 7  (Read 1193 times)

Offline Alex99

  • Newbie
  • *
  • Posts: 20
  • Karma: 0
WWE can not connect to SIP softphone on Window 7
« on: November 18, 2021, 11:58:14 AM »
Advertisement
Dear All expert,
I m having issue with SIP softphone on Window 7 pc. When I used wwe to lunch, it's says can not connect to softphone and logs show secure connection error as below... there's no config modify on sip softphone..it's just control by wwe. It was working fine with other window 10 pc. As I see from document, window 7 is supported. Can advise where should I look for this issue to resolve.


19:20:10.491| 4564|dbg GsConnector::on_telemetry_trace -- context: ("category"="softphone","ts"=0x0000017D32C683FB)
19:20:10.491| 4564|dbg TelemetryService::PushTrace() in
19:20:10.491| 4564|dbg TelemetryService::PushTrace() out
19:20:10.491| 4564|-i- GsConnector::on_connector_event() -- type: 2
19:20:10.491| 4564|dbg ConnectorEventHandler()
19:20:10.500| 4492|Wrn GSeptTimer: 75ms delay (dt=75:0:0:-1)
19:20:26.625| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:26.683| 4492|Wrn GSeptTimer: 58ms delay (dt=58:0:0:-1)
19:20:26.689| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:26.877| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:26.892| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:27.313| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:27.331| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:27.563| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:27.579| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:27.951| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:27.965| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:28.201| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:28.216| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:28.584| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:28.598| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:28.835| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:28.849| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:29.216| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:29.230| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:29.466| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:29.480| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:29.847| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:29.861| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:30.097| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:30.111| 4492|ERR Secure connection error, socket 1152, AcceptSecurityContext failed, syserror 80090327, An unknown error occurred while processing the certificate.
19:20:30.480| 4492|-i- SC(1152): handle accept from 127.0.0.1
19:20:30.536| 4492|Wrn GSeptTimer: 56ms delay (dt=56:0:0:-1)

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7640
  • Karma: 56330
Re: WWE can not connect to SIP softphone on Window 7
« Reply #1 on: November 18, 2021, 05:58:01 PM »
Well there is a warning about the certificate. Maybe TLS1.2? And Win7 isn't supporting the cypher?
Or maybe the root certificate emisor is not trusted?