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Offline Alex99

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After office hours routing to External
« on: November 17, 2021, 08:51:52 AM »
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Dear Expert here,

      We are trying to setup call-flow that included after office hours, calls will route to external 1st mobile and if 1st mobile not answering within some time limit will route to 2nd mobile. We setup OPM/parameters with 1st mobile number and 2nd mobile number. We can point to external number from composer flow as 1st mobile number. But we are not sure how to setup if 1st mobile no answer, call to be route to 2nd mobile. Is that routing scenario can be done from composer or need to be done on any other setting?

Thanks!
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