Registering Comm DN from WWE custom app

[genesys_kumar]

Hi,

I'm trying to register communication DN from WWE Custom application.  Is there any API available to register DN?

Thanks,
Kumar

[hsujdik]

As far as I am aware, there is not. Is there any specific need for registering to the Communication DN though? I ask, because there are API endpoints for dealing with Outbound resources.

[genesys_kumar]

Registering Comm DN to broadcast messages to agents.  actually we are trying to control custom features enable/disable at live without forcing agents to logout and login back.




Thanks,
Kumar

[cavagnaro]

I think WWE doesn't support Broadcast feature. Even in WDE you need to develop a custom software to make it work, it is not Out of the Box ready to use.

[genesys_kumar]

In WDE, we have this feature as OOB i've implemented for some customers and i know this feature is not available in WWE, if we have api to register DN we can customize it.

So if anyone knows the API to register DN, that will help me to customize WWE.

Thanks,
Kumar

[cavagnaro]

WDE can receive the broadcast events, true. However, won't send unless you build something to send the events. So can't be OOB.
WDE doesn't register CommonDN or anyother DN, SIP Server does. What WDE is, request TServer to monitor that DN. WWE doesn't have such. You would need to build an app/plugin for it.
Or build a parallel application.