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Author Topic: Request rejected: error code 166 No call sent to GVP  (Read 1762 times)

Offline Nacimdz

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Request rejected: error code 166 No call sent to GVP
« on: October 04, 2021, 03:03:03 PM »
Hy Guys

SIP Server version 8.1.102.73
RM 8.5.185.37
MCP 8.5.137.34

Since few days, unable to make call with voice message. The call does not answer, just a blank and eventabandonned are happened
Seems that msml dn is not reached
When i run siplogvisalizer, no sip messages appears in the sip server connid's log. Only tlib mesages are present

If u can help me  ::)

Regards



14:53:44.627 Int 04543 Interaction message "RequestUpdateUserData" received from 792 ("REC_URS")
@14:53:44.6270 Call [00820323e293b008]: urid 00050082
@14:53:44.6270 [0] 8.1.102.73 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000061b
AttributeTimeinuSecs 627000
AttributeTimeinSecs 1631883224 (14:53:44)
AttributeReferenceID 2657
AttributeThirdPartyDN '77712'
AttributeThisDNRole 2
[b]AttributeThisDN '77712'[/b]
AttributeANI '781xxxx56'
AttributeDNIS '77712'
AttributeUserData [211] 00 0b 00 00..
'GWT_ID' 'testID'
'gwt_wrapup' '77712'
'ServiceNode' '77712'
'Reseau' 'N'
'FlagA' 'N'
'LibelleA' 'NON AUTH'
'FlagI' 'N'
'IDENTITE' 'TEST callback'
'GTC' '45766091'
'GWT_original_caller' '078XXX9385'
'StatAuth' ''
AttributeCallUUID 'JA0L706MCH1M36F5QN333TTQC4000008'
AttributeConnID 00820323e293b008
AttributeCallID 16777224
AttributePropagatedCallType 2
AttributeCallType 2
14:53:44.627 Int 04544 Interaction message "EventAttachedDataChanged" generated
14:53:44.627 Trc 04542 EventAttachedDataChanged sent to [792] (00000007 REC_URS 169.254.192.126:63205)
14:53:44.627 Trc 04542 EventAttachedDataChanged sent to [780] (00000004 REC_StatServerRoutage 169.254.192.126:63200)
14:53:44.627 Trc 04542 EventAttachedDataChanged sent to [784] (00000005 REC_StatServerReporting 169.254.192.126:63201)
14:53:44.627 Trc 04542 EventAttachedDataChanged sent to [788] (00000006 REC_StatServerCCPulse 169.254.192.126:63202)
@14:53:44.6270 [ISCC] Updated call:
i c:00820323e293b008,00000000029788a0 @ m:0000000000000000,0000000000000000 p:2 i:01000008 nw:0000000000000000 t:2
  p:0000000000000000,0000000001b3c820 @ c:00820323e293b008,00000000029788a0 r:1 ----- n:788xxxx86:
  p:0000000000000000,0000000001b3ed20 @ c:00820323e293b008,00000000029788a0 r:2 ----- n:77712:
@14:53:44.6270 [ISCC] UserData propagation has been started
@14:53:44.6270 [ISCC] UserData propagation has been finished
14:53:44.627  -- call_info::committed changed
14:53:44.627  -- created: CRequest@27d6c50 RequestUpdateUserData-REC_URS[792]/2657
14:53:44.627: $+TLIB:CTI:Unknown:0:119
14:53:44.627  -- deleted: CRequest@27d6c50 RequestUpdateUserData-REC_URS[792]/2657
14:53:44.627: $-TLIB:CTI:Unknown:0:4

14:53:44.627 Trc 04541 RequestApplyTreatment received from [792] (00000007 REC_URS 169.254.192.126:63205)
message RequestApplyTreatment
[b]AttributeThisDN '77712'[/b]
AttributeConnID 00820323e293b008
AttributeTreatmentType 8 (TreatmentPlayAnnouncementAndDigits)
AttributeTreatmentParms [120] 00 04 00 00..
'LANGUAGE' 'ENG'
'MAX_DIGITS' 1
'START_TIMEOUT' 30
'PROMPT'(list) '1'(list) 'INTERRUPTABLE' 0
                        'ID' 1201
AttributeReferenceID 2658
14:53:44.627 Int 04543 Interaction message "RequestApplyTreatment" received from 792 ("REC_URS")
14:53:44.627  -- created: CRequest@27d62d0 RequestApplyTreatment-REC_URS[792]/2658
14:53:44.627: $+TLIB:CTI:Unknown:0:34
14:53:44.627 +++ CIFace::Request +++
  -- new invoke
  -- thisCall by party
  Parsed: RequestApplyTreatment
  From: REC_URS[792]/2658
  Numbers: +<77712> -<none>
  Calls: 29afef0:1 none
  Parties: 77712.2a39170-29afef0:1
          none
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
  -- validate
  -- state check: ok
  CIFace: Sent CRequest@27d62d0 RequestApplyTreatment-REC_URS[792]/2658
  FinishRequest CRequest@27d62d0 RequestApplyTreatment-REC_URS[792]/2658
  IFace stats: q=0 s=0
  -- complete
14:53:44.627: RID:CUUID>2658:JA0L706MCH1M36F5QN333TTQC4000008:
14:53:44.627: GetTheBestNode: no eligible service found for
[b]14:53:44.627: ERROR: 1000001d, ResolveMsmlMediaServiceDevice(call,geoLocation,device,50, isDeviceGeoLocation), SipMediaResourceManager.cpp,740
14:53:44.627: ERROR: 1000001d, GetMediaResourceManager().CreateMediaService(call, party, *device, params, mediaService), SipCallManagerScenarios.cpp,6907
14:53:44.627: ERROR: 1000001d, ApplyTreatment(*scenario,*call,*party,params,context), SipCallManagerCallControl.cpp,5636[/b]
  Response (166): for CRequest@27d62d0 RequestApplyTreatment-REC0_URS[792]/2658
  -- thisCall by party
[b]14:53:44.627 Trc 36002 Request rejected: error code 166(Resource unavailable)[/b]
[b]@14:53:44.6270 [0] 8.1.102.73 send_to_client: message EventError
(Resource unavailable)[/b]
AttributeEventSequenceNumber 000000000000061c
AttributeTimeinuSecs 627000
AttributeTimeinSecs 1631883224 (14:53:44)
AttributeTreatmentParms [120] 00 04 00 00..
'LANGUAGE' 'ENG'
'MAX_DIGITS' 1
'START_TIMEOUT' 30
'PROMPT'(list) '1'(list) 'INTERRUPTABLE' 0
                        'ID' 1201
AttributeErrorCode 166
[b] AttributeErrorMessage 'Resource unavailable'[/b]
AttributeReferenceID 2658
AttributeTreatmentType 8 (TreatmentPlayAnnouncementAndDigits)
AttributeConnID 00820323e293b008
AttributeThisDN '77712'
AttributeClientID 7
14:53:44.627 Int 04545 Interaction message "EventError" sent to 792 ("REC_URS")
14:53:44.627 Trc 04542 EventError sent to [792] (00000007 REC_URS 169.254.192.126:63205)
  FinishRequest: second time for CRequest@27d62d0 RequestApplyTreatment-REC_URS[792]/2658
14:53:44.627 --- CIFace::Request ---
14:53:44.627  -- deleted: CRequest@27d62d0 RequestApplyTreatment-REC_URS[792]/2658
14:53:44.627: $-TLIB:CTI:Unknown:0:499

14:53:44.639 Trc 04541 RequestApplyTreatment received from [792] (00000007 REC_URS 169.254.192.126:63205)
message RequestApplyTreatment
AttributeThisDN '77712'
AttributeConnID 00820323e293b008
AttributeTreatmentType 8 (TreatmentPlayAnnouncementAndDigits)
AttributeTreatmentParms [120] 00 04 00 00..
'LANGUAGE' 'ENG'
'MAX_DIGITS' 1
'START_TIMEOUT' 30
'PROMPT'(list) '1'(list) 'INTERRUPTABLE' 0
                        'ID' 1201
AttributeReferenceID 2659
14:53:44.639 Int 04543 Interaction message "RequestApplyTreatment" received from 792 ("REC_URS")
14:53:44.639  -- created: CRequest@27d6790 RequestApplyTreatment-REC_URS[792]/2659
14:53:44.639: $+TLIB:CTI:Unknown:0:10590
14:53:44.639 +++ CIFace::Request +++
  -- new invoke
  -- thisCall by party
  Parsed: RequestApplyTreatment
  From: REC_URS[792]/2659
  Numbers: +<77712> -<none>
  Calls: 29afef0:1 none
  Parties: 77712.2a39170-29afef0:1
          none
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
  -- validate
  -- state check: ok
  CIFace: Sent CRequest@27d6790 RequestApplyTreatment-REC0_URS[792]/2659
  FinishRequest CRequest@27d6790 RequestApplyTreatment-REC0_URS[792]/2659
  IFace stats: q=0 s=0
  -- complete
« Last Edit: October 04, 2021, 03:15:15 PM by Nacimdz »
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Offline cavagnaro

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Re: Request rejected: error code 166 No call sent to GVP
« Reply #1 on: October 04, 2021, 05:14:57 PM »
Do you have a PlayTreatment object created?
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Offline Nacimdz

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Re: Request rejected: error code 166 No call sent to GVP
« Reply #2 on: October 05, 2021, 03:35:05 PM »
Hi, there's no PlayTreatment object created
msml section (play.basepath) on mcp is ok

There  is no response when the call start ( listen a ring tone,not a blank sorry)
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Offline Kubig

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Re: Request rejected: error code 166 No call sent to GVP
« Reply #3 on: October 05, 2021, 03:41:53 PM »
It seems like your Genesys Media Server configuration is wrong at least on "Voice over IP Service" object - try to check your configuration against deployment guide.
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